{"id":1126,"date":"2015-03-17T10:04:32","date_gmt":"2015-03-17T16:04:32","guid":{"rendered":"https:\/\/www.bimbelize.org\/?page_id=1126"},"modified":"2019-07-01T16:21:01","modified_gmt":"2019-07-01T22:21:01","slug":"managers-and-supervisors-2","status":"publish","type":"page","link":"https:\/\/www.bimbelize.org\/managers-and-supervisors-2\/","title":{"rendered":"Customer Service for Managers and Supervisors II"},"content":{"rendered":"

Customer Service for Managers and Supervisors II<\/h2><\/div><\/div><\/div>

Duration 2 days<\/p>\n

Course Fees $382.50<\/p>\n

Training Objective<\/p>\n

To increase the skills of managers and supervisors in order to enhance the level of service to the organization's customers through continuous improvement and the creation of a  culture of service excellence.<\/p>\n

The training program is divided into 4 modules covering the following:<\/p>\n

Day 1<\/p>\n

1a. Introduction: The value of a customer service philosophy of continuous improvement for service excellence.<\/p>\n

1b. Introduction to process mapping.<\/p>\n

2a. Identification and assessment of the present customer service management system through process mapping and identification of weaknesses in the service delivery process.<\/p>\n

2b. Understanding and analyzing the existing infrastructure, supply chain, and technology for process improvement.<\/p>\n

Day 2<\/p>\n

3a. Harnessing the complaint system as the pulse of the organization and re-engineer processes to improve service delivery.<\/p>\n

3b. Identify the black holes (where processes disappear) in the organization's back office and create the linkages necessary for the efficient delivery of the service process.<\/p>\n

4a.  Creating a culture of service throughout the organization by ensuring integration in all operations.<\/p>\n

4b. People management ( training and measurement) and service leadership (feedback and continuous improvement) . Putting the pieces of the puzzle together.<\/p>\n

This program is supported through an additional 2 day seminar on Flow Charting, Process Mapping and Process Re-engineering. Essential tools for continuous improvement and a quality oriented service delivery.<\/p>\n

 <\/p>\n

 <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Customer Service for Managers and Supervisors IIDuration 2 days Course Fees $382.50 Training Objective To increase the skills of managers and supervisors in order to enhance the level of service to the organization’s customers through continuous improvement and the creation of a  culture of service excellence. The training program is divided into 4 modules covering … <\/p>\n

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