Belize Institute of Management
Management and Training Institution

Managing and Resolving Conflict

(2 days)


This seminar will show you how to defuse conflicts before they create low morale, absenteeism, high turnover, and poor work quality.

What You What Cover:

  • Facing the reality of conflicts within organizations
  • Review different types of conflict
  • How to communicate in a way that encourages openness and cooperation
  • Zero in on the real causes of conflict
  • Learn to detect confrontation and develop techniques to manage it
  • Learn to employ seven steps of rational problem solving in conflict resolution
  • Negotiate disagreement on a Win-Win basis