Belize Institute of Management
Management and Training Institution

Managing and Resolving Conflict

(2 days)

($337.50) 

This seminar will show you how to defuse conflicts before they create low morale, absenteeism, high turnover, and poor work quality.

What You What Cover:

  • Facing the reality of conflicts within organizations
  • Review different types of conflict
  • How to communicate in a way that encourages openness and cooperation
  • Zero in on the real causes of conflict
  • Learn to detect confrontation and develop techniques to manage it
  • Learn to employ seven steps of rational problem solving in conflict resolution
  • Negotiate disagreement on a Win-Win basis