Managing a superior customer service department training:(2 days) $330.00

 What You Will Cover:

• Introduction to customer service departmental analysis.
• In addition, recruiting, selecting and training representatives.
• Likewise, supervision – keeping customer service representatives in touch with responsibilities.
• Also, standards and standard operating procedures of the department.
• Similarly, complaint management – methods of handling difficult customers, managing complaints and inquires.
• Equally important, calculating customer service contribution to profits – determining return on investment of customer service.
• Finally, Time Management.