Belize Institute of Management
Management and Training Institution

Managing A Superior Customer Service Department

Managing a superior customer service department training:(2 days) $330.00

 What You Will Cover:

  • Introduction to customer service departmental analysis.
  • In addition, recruiting, selecting and training representatives.
  • Likewise, supervision – keeping customer service representatives in touch with responsibilities.
  • Also, standards and standard operating procedures of the department.
  • Similarly, complaint management – methods of handling difficult customers, managing complaints and inquires.
  • Equally important, calculating customer service contribution to profits – determining return on investment of customer service.
  • Finally, Time Management.