Belize Institute of Management
Management and Training Institution

Effective Telephone Skills

(1 day) ($180.00) 

What You Will Cover

  • Explore the impact which the telephone has on your organization’s image and bottom-line
  • Understand the telephone’s role in the communication process
  • Learn to control telephone conversations by listening
  • Tools for effective listening on the telephone
  • Getting the message across effectively
  • Handling difficult callers
  • Customer service on the telephone