Belize Institute of Management
Management and Training Institution

Dealing with Difficult People

( 1 day)


What You Will Cover

  • How to deal with difficult people
  • Complaining Customer
    • What do upset customers want from you?
  • Handling Complaints
    • Types of complaints
    • The solution
  • Customers from hell…Are customers too
    • Two approaches to Obnoxious Customers
  • Defusing Difficult people
    • The dissatisfied
    • Type of difficult people
    • Dealing with them professionally