Belize Institute of Management
Management and Training Institution

Dealing with Difficult People


Dealing with Difficult People Training- ( 1 day) ($180.00)

We’ve all found ourselves in situations where we have been forced to interact with people we find to be “difficult”. In addition to this, for many of us, we’d rather eat glass than have to deal with challenging people like this, however, how we survive and, dare I say thrive, in these situations can separate us from the pack in both business and in life.

In this training specifically designed for dealing with such, you will cover the following.

Training Topics:

  • How to deal with difficult people.
  • Furthermore, Complaining Customer.
    • As a result, what do upset customers want from you?
  • In addition, Handling Complaints.
    • Furthermore, Types of complaints.
    • As well as the solution.
  • Like wise, understanding that Customers from hell…Are customers too.
    • In addition, the two approaches to Obnoxious Customers.
  • Finally, Defusing Difficult people.
    • Furthermore, The dissatisfied.
    • As well as, Types of difficult people.
    • Lastly, dealing with them professionally.