The Power of Customer Service

customer service graphic

The Power of Customer Service (2 days) ($337.50)

Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item.

Objectives:

This course will teach you winning attitudes that will contribute to customer satisfaction.

What You Will Cover
  • What exceptional service means to the success of your business – what’s in this for you?
  • As well as winning attitudes that contribute to customer satisfaction.
  • Likewise, concern for your customers – how to develop and foster long term customer relationships.
  • Similarly, communication skills – creating a friendly atmosphere, identifying customer needs and satisfying them.
  • Further more, ways to avoid complaints of incompetence.