The Power of Customer Service
This course will teach you winning attitudes that will contribute to customer satisfaction.
What You Will Cover
- What exceptional service means to the success of your business – what’s in this for you?
- Winning attitudes that contribute to customer satisfaction
- Concern for your customers – how to develop and foster long term customer relationships
- Communication skills – creating a friendly atmosphere, identifying customer needs and satisfying them
- Ways to avoid complaints of incompetence