Customer Service for Managers and Supervisors 1 Training -(2 Days) ($382.50)

This program is essentially for Managers and Supervisors and is not designed for the front line staff.

In addition, it does not cover the standard people and personality oriented training however, it addresses the management considerations for a more effective delivery of excellent customer service.

Furthermore, this program links the role of all departments in the delivery process as well as the importance of service delivery with the right people also, the key processes that lead to a greater value in the delivery of excellent service.

Your Training will Cover:

1. Day 1

   • Furthermore, introduction to Customer Service.
   • As well as, how Managers drive and Support the Service Strategy.
   • Similarly, Measuring and Managing Customer Service.

2. Day 2.

   • Further, Human Resources Role:
     • Moreover, Staffing and Training.
   • In addition, the Service Value Chain.
   • Next, Customer Relationship Management.