Business Process Improvement - Tools and Techniques.
Duration 2 Days
Cost: $382.50 per participant
Improve the flow of your customer traffic and service delivery through the use of Business Process Improvement Tools resulting in service excellence .
This course focuses on business process improvement by the use of specific tools and techniques that will assist in identifying the specific areas which affect the delivery of a quality service to the customer. The results can then be reviewed for the implementation of specific customer process improvement.
The knowledge and skills acquired can be used in any business environment.
Topics to be covered
- Introduction to Business Process Improvement
- Understanding the principles of Traffic and Logistics management
- Define steps in the processes
- Business Process Design (using Microsoft VISIO software - Brief Introduction)