Managing and Resolving Conflict
(2 days)
($337.50)
This seminar will show you how to defuse conflicts before they create low morale, absenteeism, high turnover, and poor work quality.
What You What Cover:
- Facing the reality of conflicts within organizations
- Review different types of conflict
- How to communicate in a way that encourages openness and cooperation
- Zero in on the real causes of conflict
- Learn to detect confrontation and develop techniques to manage it
- Learn to employ seven steps of rational problem solving in conflict resolution
- Negotiate disagreement on a Win-Win basis