(2 days)

$337.50 

Objectives:

This course will teach you winning attitudes that will contribute to customer satisfaction.

What You Will Cover

• What exceptional service means to the success of your business – what’s in this for you?
• Winning attitudes that contribute to customer satisfaction
• Concern for your customers – how to develop and foster long term customer relationships
• Communication skills – creating a friendly atmosphere, identifying customer needs and satisfying them
• Ways to avoid complaints of incompetence